Employee management also instils a better understanding of importance of the product quality in employees and makes them committed to the quality improvement (Kafetzopoulos et al., 2015).
Employees should be aware of how the quality policies of the organization affect their jobs; promote their development and motivation; and continuously improve their work output (Mahmood et al., 2015).
Hence, the current study proposes a new definition of TQM mainly drawn from Ismyrlis et al. (2015) stated as following: TQM is a management based approach with the participation of all members of an organization in improving processes, products, services and the culture in order to achieve higher level of satisfaction of customers and other associated stakeholders.
Elements of TQM Elements of TQM There is no particular agreement on the elements that constitute TQM and still the elements are varying among different researchers across the globe (Corredor & Goni, 2011).
Additionally, excessive hotel projects have saturated the market, with many more in the process of being constructed or about to be built, making the cutting-throat situation worst (The Star Online, 2017).
The hotel market is pretty saturated at the moment and with more hotels opening, the demand for rooms is going to drop even further (The Metro News, 2017).
Strengthening and building long-term cooperative relationship with suppliers is an important factor as it can increase the competitiveness of the organization competitiveness and thus, improving the performance of the organization (Mosadeghrad, 2015).
Process Management Process management is concerned with a systematic and structured approach to control, manage and optimize the business processes design so that productivity, quality and innovativeness can be attained (Kafetzopoulos et al., 2015).
According to Kim, Kumar & Kumar (2012), a successful TQM implementation itself is a business-level strategy that goes beyond process and should address the strategy content option of product design efficiency, product reliability, process efficiency and market advantage.
Employee Management Employee management can be described as the extent to which employees in an organization partake in training and development programs that empowers employees to be proficient in operational procedures to optimize service and production processes (Mosadeghrad, 2014).