Alec requests Alice to make a formal written complaint, which is the beginning of a new file.
The concerns are fully investigated – colleagues are interviewed, warnings are issued, and everyday operations are monitored with a new focus.
The 'evaluation' may be included as part of the conclusion (also as in the example below), or omitted altogether, especially for short essays.
For these reasons, problem-solution essays are more common than situation-problem-solution-evaluation essays (or SPSE essays).
Problem-solution essays are a common essay type, especially for short essays such as subject exams or IELTS.
The page gives information on what they are, how to structure this type of essay, and gives an example problem-solution essay on the topic of obesity and fitness levels.
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Problem-solution essays consider the problems of a particular situation, and give solutions to those problems.
They are in some ways similar to cause and effect essays, especially in terms of structure (see below).